Intermediate Application Support Analyst

Job Description
Strong communicator with excellent interpersonal, organizational, and problem-solving abilities. Demonstrates attention to detail, initiative, and resilience in fast-paced, deadline-driven environments. Skilled in software development, Microsoft Office, and technical diagnostics, including log analysis and debugging. Customer-focused, professional, and committed to integrity, confidentiality, and high-quality support. Experienced in change management and software deployment coordination.

Responsibilities
Technical Support Summary
Provide second-line technical support to resolve complex system and application issues, ensuring minimal downtime and customer impact. Monitor systems, manage incidents, and escalate unresolved problems as needed. Maintain and document support processes, update the knowledge base, and mentor Level 1 staff. Collaborate with development and business teams on issue resolution, testing, and deployments. Ensure SLA compliance, acc...