Intermediate Amazon Connect Specialist to design, deploy and manage cloud contact center solutions- 16464/17000

Intermediate Amazon Connect Specialist to design, deploy and manage cloud contact center solutions- /

Location—Hybrid - Toronto (3 Days a Week onsite)

Estimated Start Date: 07/27/- 10/31/ (Chance of Extension)

Hours: 37.5 Hours Per Week

Description:

Summary:

We’re looking for an experienced Amazon Connect Specialist to design, deploy, and manage cloud contact center solutions on Amazon Connect. You’ll own end-to-end configuration, integration, and administration, partnering with business stakeholders to deliver seamless, high-performing customer experiences across multiple channels.

Job Responsibilities:

• Design, configure, and launch Amazon Connect solutions (IVR, routing, queues, agent profiles) in an omni-channel environment

• Create and apply frameworks, methods, best practices and artifacts specific to Amazon Connect implementations

• Integrate Amazon Connect with CRMs (e.g., Salesforce, ServiceNow), AWS servic...