Job Description

Job Category: Work From Office Job Type: Full Time Job Location: Gurugram

Role Purpose

Auditor is responsible to perform the audits for assigned vendors and is responsible to generate the improvement ideas for process, production and agents.

Key Role Deliverables

  • The candidate will perform the audits for different languages.
  • Auditor to take participate in internal/external calibration and ATA discussions.
  • Auditor to generate the findings/recommendations based on performed audits to improve the agent/vendor performance.
  • Lead the client discussion for the respective LOB to discuss the findings & ideas.

    • Work Experience ( Mandatory)

  • 1 year of experience in working as a quality analyst
  • Must have knowledge about 7 QC tools
  • Feedback techniques – Written & Verbal

    • ...

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