Job Description

Office location: Quality Tech Solution Complex, Trung My Tay Ward (formerly District )

Working time: Monday – Friday. Night shift: : PM - : AM or : PM – : AM


As an Integration Support Specialist, you will:
. Troubleshoot & Resolve Complex Customer Issues

  • Communicates task/ticket status and issues to client and coworkers

  • Ability to interact with all levels of management, coworkers, clients, trading partners and warehouse personnel to resolve EDI issues.

  • Works directly with existing clients and trading partners on projects and provides production support.

  • Fields tickets that come into the Production Support Team department queue.

  • Obtains feedback on an ongoing basis while developing solutions for clients to ensure that TrueCommerce meets, and exceeds, the client’s needs and expectations.

  • Resolve issues while providing clear communication to the client.

  • Provide day t...

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