Job Description

Job Opening: Intake Specialist

Location: South Africa (Remote – US Hours)
Type: Full-Time
Hours: Monday to Friday (12pm-8pm EST)

Responsibilities

  • Serve as the first point of contact for prospective clients and families via phone, email, and text.
  • Answer inbound calls promptly and professionally, providing clear information about services and the intake process.
  • Proactively follow up with clients to collect required documentation and move cases through the intake pipeline.
  • Maintain consistent communication with families, keeping them informed of next steps and timelines.
  • Track all intake activity and update client records accurately in internal systems.
  • Coordinate with clinical, scheduling, and insurance teams to ensure readiness for services.
  • Identify and escalate concerns or delays th...

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