Job Description

Job Description:

Director Program Management

The person on this role will be leading a team in delivering business solutions for clients, working very closely with offshore delivery and COE team. Among the core responsibilities are also: applying strategic and long-term analyses to client needs, meet service goals for company accounts including end to end accountability for service delivery and customer satisfaction.

  • Leads end to end service delivery ensuring that specific objectives are met, reviews and resolves issues and problems related to staffing and estimating, client concerns, and operations. Creates alternative approaches, focusing on strategic or long-term approaches, for client needs as warranted.
  • Collaborates with account teams, leverages use of innovation, works with account management teams and service delivery/COE resources to identify and develop solution opportunities and ensure appropriate implementation of customer solution...

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