Job Description

Key Responsibilities:


  • Respond to client and member inquiries by phone and email in a timely and professional manner.

  • Triage and direct incoming calls and messages to the appropriate areas.

  • Assist with CAA membership sales, renewals, and upgrades.

  • Support clients with auto insurance inquiries, including basic claims guidance.

  • Complete insurance policy updates, revisions, endorsements, and required documentation.

  • Gather and submit information to insurance carriers.

  • Process payments and maintain accurate records and data entry.

  • Ensure work aligns with insurance regulations and internal policies.

  • Provide support to brokers, team members, and internal departments.

    • Skills & Qualifications:

  • Grade 12 education (or equivalent)

  • Previous experience in customer service, insurance, licensing, or administrative roles preferred

  • Vali...

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