Installations Coordinator

Job Purpose

The role of Implementation Coordinator is really important to us. You will be responsible for handling and resolving Implementation bookings and queries within SLAs and with focus on customer experience.

The successful candidate will be proactive, able to manage their workload efficiently and communicate effectively with installers, colleagues and customers to deliver key business metrics and excellent customer support.

We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm.

Your responsibilities day to day will be…

• Handling customer calls/ emails relating to installation of Telematics devices in line with company SLAs and metrics.
• Managing service desk tickets raised by other business areas within SLAs.
• Liaising with 3rd party engineering teams to co-ordinate installation bookings.
• Liai...