Job Description
Position Summary
Industry: IT & Internet
Job category: Administration
Location: Durban
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
Tracker requires the services of an Installation Support Administrator in their Customer Service Department at their Durban Office. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.
Job Description
Duties and Responsibilities
Ensure that telephonic requests received by the Scheduling department are handled efficiently and that company requirements and Service Levels are maintained.
Ensure that email requests are handled efficiently, and service level agreements and standards are maintained.
Taking ownership of escalated queries and ensuring query resolution through liaising with all neces...
Industry: IT & Internet
Job category: Administration
Location: Durban
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
Tracker requires the services of an Installation Support Administrator in their Customer Service Department at their Durban Office. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.
Job Description
Duties and Responsibilities
Ensure that telephonic requests received by the Scheduling department are handled efficiently and that company requirements and Service Levels are maintained.
Ensure that email requests are handled efficiently, and service level agreements and standards are maintained.
Taking ownership of escalated queries and ensuring query resolution through liaising with all neces...
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