Job Description
Description
Key Responsibilities
CX Strategy Support & Transformation Initiatives
Work closely with senior management and departmental leaders to support the continued development and refinement of Athens’ customer experience strategy.Lead CX transformation projects and ensure alignment with organizational priorities.Partner with teams across the company to embed customer-centric practices into processes, systems, communications, and service design.Translate insights into clear, practical recommendations that drive measurable improvements.Experience Management & Qualtrics Implementation
Serve as the day-to-day owner of Qualtrics XM, overseeing configuration, deployment, adoption, and optimization.Create dashboards, alerts, workflows, and surveys that enable leadership and teams to understand and act on customer feedback.Develop and maintain customer person...
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