Job Description

Inside Sales Supervisor

Acton, Ontario

On-Site, Full-Time

Reference Number: CAN-ON-ACT-055-130324

SUMMARY

Reporting to the Sales Manager – Ontario, the Inside Sales Supervisor is responsible for the daily operation of the inside sales team, with a focus on maximizing sales performance and customer satisfaction.

EXPECTED CONTRIBUTIONS

Sales

  • Ensure that all incoming customer inquiries and outgoing sales calls are effectively and efficiently handled to meet and exceed customer expectations.
  • Act as an internal contact for escalated inquiries from key accounts.
  • Manage regional price page updates.
  • Professionally handle customer issues and ensure a satisfactory outcome.
  • Ensure Inside Sales Representatives adhere to company standards and policies.
  • Administer and process the company returns and claims policies, including stock adjustments, credit ...

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