INSIDE SALES REPRESENTATIVE

Serve as the primary point of contact for customer complaints, inquiries, and correspondence, including requests for quotes, purchase order entry and changes, and expedite requests

Communicate with customers and sales representatives in a timely, professional, and solutions-oriented manner on all issues

Handle direct sales activities and provide support to both direct and indirect field sales teams

Collaborate with Marketing, Sales, and Product Line Team Leaders to develop accurate responses and proposals for customer requests

Ensure full compliance with Radiall company policies and Inside Sales procedures

Retrieve, calculate, and communicate pricing using established price lists, databases, and approved pricing tools

Utilize internal systems and databases to provide order status updates, catalogs, basic c...