Job Description

Job Summary

:

Our Inside Sales Representative, Stem Cell- Mississauga, ON will communicate with expectant families the value of cord blood banking, empowering them to make an informed choice on their banking options through superior service and accuracy of information.

Responsibilities

  • Educate families on their cord blood (newborn stem cell) banking options, empowering them to make an informed decision.
  • Deliver superior customer service on all inbound and outbound calls, emails, and/or chat sessions.
  • Remain current on all procedural activities and follow ups.
  • Remain current on all training and other administrative tasks.
  • Meet or exceed monthly, quarterly, and yearly sales and client service goals.
  • Adhere to all Consumer Sales processes and policies.
  • Review recorded calls with the manager to identify best practices and areas of opportunity.
  • Ensure quality standards are met per company Q...

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