Inside Sales Operations

Sales Order & Customer Coordination & Vendor Coordination (3PL)

• Process and close Customer Requests (CRs) within defined timelines
• Create and circulate Order Acknowledgements (OA) to Sales teams and Sales ISOs
• Follow up for customer OA acceptance and resolve order-related queries
• Prepare and share SO creation trackers against received POs
• Coordinate and share dispatch documents (invoice/PO wise) with Sales ISOs
• Track and update MIT shipment ETA & delivery status to Sales teams
• Participate in weekly coordination calls with Sales teams/ISOs

Plant & Internal Coordination

• Share export dispatch plans with Plant and Logistics teams
• Release Sales Orders in line with production plans and changes
• Raise and follow up IUT PO requests with Finance for stock points
• Create ...