Job Description
Designation - Unit Head
Key Responsibilities:
● A Team Lead is responsible for tracking and analyzing sales metrics, for their team and taking
corrective and preventive measures for optimal performance.
● Provide ongoing coaching and feedback to help the team develop their skills and improve performance.
● Analyze data to identify gaps in performance and come up with solutions to address business problems.
● Ensure all leads are nurtured and create a good quality strong sales pipeline/funnel for achieving daily, weekly and monthly targets.
● Build a customer oriented mind-set in the team to ensure a WOW customer experience.
● Responsible for managing escalated customer issues and internal challenges ensuring that they are resolved quickly and effectively.
● Communicate effectively with senior management and other stakeholders, providing regular updates on team performance and SWOT.
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