Job Description

We’re looking for a proactive and customer-focused Inside Customer Success Specialist to join our team at Brilliant Harvest to be the bridge between our customers, marketing, and product teams. This role ensures customers are informed, supported, and heard — helping us deliver an exceptional customer experience while driving engagement.

You’ll join a growing team that values curiosity, customer empathy, and clear communication. This role offers an opportunity to shape how we connect with our customers — ensuring every message, update, and interaction adds value and strengthens our brand.

Location

Calgary

Key Responsibilities

Customer Communication

  • Draft and distribute customer communications (release notes, announcements, updates) in collaboration with product and marketing teams.
  • Manage SendGrid campaigns for customer communications, ensuring accurate targeting, clear messaging, and consistent ...

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