Job Description
Shape the future of technology with Ingram Micro as an AWS Technical Support Expert. Apply your deep AWS knowledge to tackle escalated support cases and improve workflows.
Join Ingram Micro's talented support team in a strategic Senior AWS Support Engineer role. This position calls for an expert with over 4 years of AWS support experience and a solid background in technical support. You will resolve complex issues, reduce escalations to AWS, and promote knowledge sharing within the team.
Key Responsibilities:
• Oversee and manage escalated AWS support cases
• Act as senior authority to resolve internal complex issues
• Design and implement process improvements to enhance efficiencies
• Create best practices and documentation for support processes
• Participate in on-call support for urgent matters
Requirements:
• Bachelor’s in Computer Science or equivalent
• Minimum 8 years technical support experience
Join Ingram Micro's talented support team in a strategic Senior AWS Support Engineer role. This position calls for an expert with over 4 years of AWS support experience and a solid background in technical support. You will resolve complex issues, reduce escalations to AWS, and promote knowledge sharing within the team.
Key Responsibilities:
• Oversee and manage escalated AWS support cases
• Act as senior authority to resolve internal complex issues
• Design and implement process improvements to enhance efficiencies
• Create best practices and documentation for support processes
• Participate in on-call support for urgent matters
Requirements:
• Bachelor’s in Computer Science or equivalent
• Minimum 8 years technical support experience
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