Ingeniero de Soporte de Aplicaciones, Trilogy (Remote) - $60,000/year USD

What You Will Be Doing

• AI‑Supported Issue Resolution: Resolve ambiguous, escalated tickets by pairing thorough, hands‑on investigation with AI that you control, anchor in verified documentation, and validate.

What You Won’t Be Doing

• Spending two full months onboarding; you will be required to become functional across multiple products within the first month (we recognize this is demanding).
• Depending on your managers for assistance; if you cannot effectively remove your own blockers, you will likely find this role challenging.

Ingeniero De Soporte De Aplicaciones Key Responsibilities

• Combine technical human judgment and AI tools to provide outstanding customer support, concentrating on complex problems that AI cannot yet independently solve.

Basic Requirements

• 2+ years in a technical role involving hands‑on work such as technical support, customer support engi...