Job Description

Who we are

About this Role


What you’ll do


  • Lead and develop infrastructure technical operations engineers and service owners.
  • Manage day-to-day technical operations of the team.
  • Handle customer escalations effectively to enhance satisfaction and productivity.
  • Drive and follow up on service improvement plans through operational service owners.
  • Monitor and manage backend server health.
  • Ensure services meet availability and performance targets.

    • Who you are


  • Possess in-depth knowledge of cloud services and related technologies (VMware, ESXi, Vcenter, Vsphere, Server Hardware, Storage, RAID systems, Azure & O365).
  • Strong technical understanding of infrastructure services (Active Directory, DHCP, DNS, Windows Servers, print & file sharing).
  • Skilled in configuration management and automated deployment.
  • Famili...

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