Infrastructure Support Engineer

Job Purpose
The Field Service Engineer is responsible for 2nd level client support and services. This position works closely with other IT departments for incident and problem resolution, and service request fulfillment within agreed service level. Tasks include:

• Maintain applications on end user devices: install/uninstall, troubleshoot, data recovery and maintain applications, products and equipment.
• Maintain the estate of end user devices: Identify, analyze and repair equipment failures. Order and replace parts/material as needed.
• Maintain other equipment including printers, scanners, warehouse equipment such as RDTs, etc.
• Be the local hands and eyes for network and server equipment based locally.
• Determine, recommend and test which products or software best suit our customers' needs.
• Provides training guidance to end-users, ensuring delivery of high quality and proactive support.
• Escalate incidents ...