Job Description
Infrastructure Support Engineer, Windows, Azure, 1st/2nd Line, Hemel Hempstead, Bucks to £45,000 (Hybrid)
A leading Hardware and technology firm in Hemel Hempstead is requiring an Infrastructure Support Engineer to delivering high-quality technical support across EMEA operations. The IT Support Engineer will develop broader infrastructure and cloud engineering skills and gain exposure to infrastructure and cloud technologies, including Microsoft 365, Azure, servers, and endpoint management, while contributing to ongoing improvement initiatives.
Key Responsibilities
User & Infrastructure Support
• Act as a primary point of contact for IT support issues, handling a high volume of 1st and 2nd line tickets across end-user devices, Microsoft 365, networking, collaboration tools, and workplace technology.
• Escalate complex issues to the senior engineer where required, providing clear diagnostics and context.
• Provide support to users across mul...
A leading Hardware and technology firm in Hemel Hempstead is requiring an Infrastructure Support Engineer to delivering high-quality technical support across EMEA operations. The IT Support Engineer will develop broader infrastructure and cloud engineering skills and gain exposure to infrastructure and cloud technologies, including Microsoft 365, Azure, servers, and endpoint management, while contributing to ongoing improvement initiatives.
Key Responsibilities
User & Infrastructure Support
• Act as a primary point of contact for IT support issues, handling a high volume of 1st and 2nd line tickets across end-user devices, Microsoft 365, networking, collaboration tools, and workplace technology.
• Escalate complex issues to the senior engineer where required, providing clear diagnostics and context.
• Provide support to users across mul...
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