Job Description

  • 10+ years of experience in customer facing roles.
  • Working knowledge of EUC operations including Remote support and Deskside support
  • Know how on ITIL Framework
  • ITIL Certification would be recommended
  • Experience in Stakeholder management
  • Experience in Partner management
  • Proven Customer Service skills

Mandatory skills

Service Management, ServiceNow ITSM tool – knowledge

Desired skills : report & dashboard creations in the requirement.

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