Job Description

Responsibilities

  • Provide IT support for assigned sites and remote workers.
  • Troubleshoot hardware, software, networking, and telephony issues.
  • Support implementation of IT team strategy.
  • Drive development and maintenance of problem and incident management processes.
  • Document support issues, resolutions, and customer feedback.
  • Provide VIP Onsite Support service for the Executive Community.

Requirements

  • Some relevant work experience.
  • Experience in an IT support role.
  • Tertiary Degree or equivalent combination of education and work experience.
  • Relevant tertiary qualifications.

Hard Skills

  • Troubleshooting Networking Issues
  • Troubleshooting Telephony Issues
  • Documentation of Support Issues
  • Customer Feedback Management
  • VIP Onsite Support

Certifications & Qualifications

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