Job Description
Are you an experienced 3rd Line IT Engineer with a background in an MSP environment, looking to take the next step in your technical career?
Join a collaborative team of nine where you’ll have the opportunity to deepen your expertise and work on complex infrastructures.
Key Responsibilities
Advanced Technical Support
- Provide Tier 4 escalation support to the Service Desk, diagnosing and resolving complex infrastructure issues
- Identify root causes, evaluate solutions, and implement robust, long-term fixes
- Ensure issues are fully resolved with no downstream impact
- Analyse trends and recurring incidents, implementing preventative measures
Infrastructure & Cloud Management
- Monitor, manage, and optimise cloud platforms and customer environments to meet SLAs across capacity, consumption, availability, and performance
- Drive improvements in platform reliability, scalabilit...
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