Infrastructure Engineer

Perm Position:
L3 Support Engineer

Location: Johannesburg or Cape Town

Start Date: ASAP

Salary: Negotiable depending on experience

A great opportunity for an experienced L3 Support Engineer to join a forward-thinking managed service provider. This role serves as the highest point of escalation within the support function, responsible for resolving the most complex technical issues, leading major incidents, and contributing to the design and implementation of robust infrastructure and cloud solutions. You will work across networking, cloud, security, and on-prem environments while mentoring junior engineers and driving continuous improvement across the service.

Key Responsibilities:

Advanced Troubleshooting & Resolution

• Resolve highly complex issues escalated from L2 engineers using expert diagnostic methods. Lead RCAs and implement permanent fixes to prevent reoccurrence.

Major Incident Ownership

• Take...