Job Description
The Infrastructure Technology Lead Analyst is responsible for optimized and efficient production management and solution delivery services with a focus to build an aligned culture to enhance internal customer experience across global portfolio of applications. The analyst will utilize industry’s best practices to provide application, infrastructure, and batch monitoring, troubleshooting and automation solutions while adhering to process and procedures.
**Responsibilities:**
+ Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
+ Provide Root Cause Analysis (RCA) post restoration of service
+ Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
+ Provide technical/strategic direction to team members
+ Review requirement documents, define hardware requirements and update processes and procedures as necessary
**Responsibilities:**
+ Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
+ Provide Root Cause Analysis (RCA) post restoration of service
+ Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
+ Provide technical/strategic direction to team members
+ Review requirement documents, define hardware requirements and update processes and procedures as necessary
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