Information Technology Support Technician

Job Title: IT Support Technician I

About Us:

Pattern is a fast-growing eCommerce data and growth company headquartered in the Utah Silicon Slopes tech hub, with offices across India, Europe, China, and Canada. We empower top consumer brands like Nestle and Skullcandy to thrive in the digital marketplace. We’re seeking a skilled and proactive IT Support Technician II to join our Pune, India office. If you’re passionate about technology, excel in fast-paced environments, and enjoy creative problem-solving, you’ll find your place at Pattern!

Responsibilities:

● Provide Tier I technical support by responding to help desk requests via tickets, email, and phone, ensuring timely resolution of escalated issues.

● Troubleshoot and resolve complex hardware, software, and network issues, providing guidance to L1 support team members as needed.

● Diagnose and troubleshoot basic networking issues, including IP addressing, DNS, DHCP, VPN...