Information Technology Support Specialist

Our client, a large multi-billion dollar company, is seeking a Information Technology Support Specialist to join their team. In this role, you will be responsible for providing exceptional customer service and technical support to a network of distributors across the United States. You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times.



Responsibilities:

• Responding to incoming calls and emails from distributors in a timely and professional manner


• Troubleshooting technical issues and providing technical support to distributors


• Escalating complex issues to senior team members when necessary


• Utilizing Freshservice to track, document, and resolve issues


• Maintaining accurate records of customer interactions and transactions


• Identifying and escalating trends and patterns in customer issues to improve processes


• Provid...