Job Description
- Provides technical support to ERL customers.
- Answers inquiries and aids when needed, not limited to email, chat, remote connection, phone, and on-site support, even after working hours, depending on the severity.
- Must be reachable by phone or email in case or urgent or important tasks that need to be done.
- Perform troubleshooting to diagnose and resolve problems.
- Helps with company events.
- Maintain and troubleshoot company devices, network, servers, and systems.
- Install and configure hardware and software for internal teams.
- Ensure data security and perform regular backups.
- Assist in deploying ERL solutions with ERL clients and partners.
- Conduct routine preventive maintenance and system audits
- Document technical issues, resolutions, and create user, training, and support materials.
- Provides onsite and remote technical sales support to ERL sales team. Ensures demonst...
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