Job Description

Responsibilities

What your day will look like

IT Support

  • Participate as an integral part of our National Helpdesk team, offering information technology support across the organization
  • Setup and configure computer hardware, software, mobile devices and peripherals, addressing both routine and complex technical issues
  • Administration of user accounts and related activities
  • Conduct onboarding and offboarding procedures for end users
  • Provide technical support to resolve help requests from end users via telephone, email and chat in a professional and courteous manner
  • Record, track and document the problem-solving process for helpdesk requests, including all actions taken to final resolution
  • Travel occasionally to client locations and/or other Dillon offices for the purposes of executing your responsibilities, internal/external client relationship development, opportunity/project research, a...

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