Information Technology Support Specialist

Studio Chintala is looking for dynamic IT Support Specialists (Tier 1 / Tier 2) who can operate independently, think critically, and deliver excellent end-user support in a fast-paced, design-driven environment.

If you enjoy solving problems, supporting creative professionals, and working across global teams — this role is for you.

Responsibilities:

End User Support & Troubleshooting

• Serve as first and second point of contact via ticketing system, phone, chat, and remote support.
• Diagnose and resolve software, application, and connectivity issues.
• Support Windows OS, Microsoft 365, Zoom, Adobe Creative Cloud.
• Provide basic support for Revit, AutoCAD, Bluebeam, Rhino (escalate complex cases appropriately).

Access & Authentication

• Handle password resets, MFA troubleshooting, VPN connectivity.
• Support access-related issues aligne...