Job Description

We currently have a career opportunity for a full-time (40 hrs./wk.) IT Support Specialist I based out of our corporate office (Enterprise) in Appleton! 

The IT Support Specialist I assists in the support of the credit union’s software and hardware by providing technical assistance to team members.  

The primary responsibilities of the IT Support Specialist I role include but are not limited to:

  • Promoting and upholding the Fox Purpose, Mission, Vision, and Values
  • Providing case resolution for issues received via phone, email, face-to-face, or instant messaging in a professional, timely, and accurate manner while documenting all work from initial request to completion
  • Working tasks until completion or escalating to the next level support or third parties, if appropriate
  • Prioritizing and managing multiple open cases at one time
  • Creating, updating, and using documentation to provide support, including communi...
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