Job Description

We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on-site support role.

📍 Work Mode: On-Site

📅 Employment Type: B2B/ Freelance Contract

📌 Location: Rotterdam, Netherlands

💼 Job Responsibilities:

  • Provide Level 1 desktop support for hardware, software, and network-related issues
  • Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
  • Install, configure, and maintain desktops, laptops, and peripheral devices
  • Support printers, scanners, and other end-user equipment
  • Handle password resets and basic Active Directory tasks
  • Configure email accounts and assist with VPN connectivity
  • Log, track, and update incidents in the ticketing system
  • Escalate complex technical issues to Level 2/Level 3 teams
  • Ensure...

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