Information Technology Support Engineer

Job description:

The IT End-User Computing Engineer delivers mission-critical services ensuring the highest level of availability, performance, security and customer satisfaction. This role is responsible for the timely resolution of technical issues and the maintenance of hardware, software, and systems. Furthermore, the role necessitates the development of skills in emerging service areas to support business growth.

What you will be doing:

• Responsible for managing the life cycle of all service-raised incidents and service requests while ensuring adherence to the ticket SLAs and highest level of customer satisfaction.
• Maintain computer hardware and software, including vendor liaison for faulty parts replacement.
• Handle IT equipment deployment, setup, retrieval and storage, and assist with logistics arrangements with third party logistics providers/vendors.
• Perform installation, confi...