Job Description

Life on the team

Have you caught the IT vibe yet? Are you passionate about technology and do you like helping people?

The IT Support Engineer is responsible for independently resolving pre-qualified incidents and delivering specified IMAC (Install, Move, Add, Change) services. The role includes providing second-line technical support, both remotely and onsite, while ensuring services are delivered within agreed service levels and maintaining high customer satisfaction.

What you’ll Do

Technical Responsibilities (80%)

  • Provide telephone-based and onsite second-line technical support.
  • Visit customer support locations as required.
  • Process assigned work orders (incidents and IMAC services) in line with defined service levels.
  • Identify, analyze, and resolve technical incidents and IMAC requests; escalate complex issues to downstream suppo...

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