Job Description

Discover your 100% YOU with MicroSourcing

Position: IT Specialist

Location: Cagayan De Oro, Philippines

Work setup & shift: Shifting/Onsite

Why join MicroSourcing?

The IT Specialist for End-User Computing Group will be responsible for the following:

  • To provide 1st level technical support professionally, efficiently and effectively, maintaining a high degree of customer service.
  • Assist end users with requests related to their IT assets (e.g., issuing new hardware, upgrading software, troubleshooting).
  • Keep an accurate inventory of all IT assets (laptops, desktops, software licenses, mobile devices, etc.).
  • Respond to technical inquiries from internal and external customers and help them resolve any hardware or software problems.
  • To log all handled IT requests and IT incidents in FreshService and maintain full documentation.
  • Adhere to the IT's SLA commitments for IT Service Requests and IT Incid...

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