Information Technology Service Delivery Manager

ROLES & RESPONSIBILITIES

• Work closely with Project Owner to develop detailed project plan, monitor project progress to ensure it stay on track and meet deadline Report project status to stakeholders, and facilitate team-wise communication
• Support and promote quality assurance goals for projects Participant in all release management cycles, including quantitative and qualitative analysis, forecast trends, identify and manage risks, etc.
• Coach project team for Agile/Scrum methodologies and project management process implementation, actively identify process gaps and improvement opportunities, participant in continuous process improvement
• Ensure that all projects are delivered on-time, within the scope, and within budget
• Manage changes to the project scope, project schedule and project costs using appropriate tools and techniques
• Measure project performance using appropriate tools and techniques,
• Manage t...