Information Technology Operations Lead

Are you a proven
IT Opertions Leader
with strong experience across
telephony, cybersecurity, compliance, and cloud infrastructure.
This is an opportunity to step into a high-impact, senior role, shaping IT operations, security, and client onboarding within a regulated contact centre environment.

The Role

You'll lead the IT function end to end, ensuring the business remains secure, compliant, audit-ready, and scalable. A key part of the role will be managing and monitoring security and compliance frameworks, alongside owning the full onboarding of new clients, ensuring technology, access, and data controls are implemented seamlessly.

What You'll Do

• Lead and develop the IT team, driving innovation and operational excellence
• Manage and monitor cyber security, audit, risk, and compliance across the business
• Ensure compliance with data protection, healthcare, and client-specific standards
• Oversee telephony and unifie...