Job Description

THE ROLE

As the IT Service Specialist, you will:

  • Promote positive technology experiences and outcomes while serving as a single point of contact for all end user tech support
  • Provide reactive support for level 1 incidents with a goal of reducing or minimizing threats and vulnerabilities
  • Triage and fulfill all technology related requests within defined SLAs
  • Coordinate the response to major IT incidents in collaboration with cross-functional teams to minimize impact on end users and business operations
  • Support with identifying underlying issues to prevent recurring incidents
  • Support on a primary shift throughout the week: Monday – Friday or Thursday – Monday

    • THE QUALIFICATIONS

    The IT Service Specialist has:

  • Proven skills, certifications, education, and/or experience
  • A commitment to learn and apply Aritzia's Values and Business and People Leadership principles

    • THE COMPENSATIO...

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