Information Technology Help Desk Technician

Join our team and play a key role in delivering hands‑on IT support across manufacturing and office environments. This onsite role focuses on maintaining reliable, secure, and efficient IT operations while driving continuous improvements.

Schedule: Monday–Friday (day hours with occasional after-hours support)

What You’ll Do

• Provide advanced (Level 2/3) IT support onsite and remotely.
• Troubleshoot complex issues and perform root cause analysis.
• Support manufacturing/shop floor IT environments and infrastructure.
• Install and maintain hardware, software, and network components.
• Collaborate with cross‑functional teams on IT projects and improvements.
• Ensure compliance with ITIL processes and cybersecurity standards.
• Support devices, printers, scanners, and mobile technologies.
• Participate in after‑hours support when required.
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