Information Technology Help Desk Support

Key Responsibilities

IT Support & Troubleshooting

• Provide remote support for end users' desktops, servers, and networking infrastructures
• Offer helpdesk assistance for Microsoft Office 365 and Azure-related issues
• Interact with users to resolve IT problems and support security application use

Project & Infrastructure Management

• Assist senior engineers with ongoing and new IT infrastructure projects
• Manage client networks including backups, firewalls, and security systems
• Support project planning, execution, and technical documentation

System Monitoring & Maintenance

• Monitor client networks and managed services systems
• Handle software deployments, patch management, and regular system updates
• Ensure timely reporting and status tracking for updates and changes

User & Network Administratio...