Information Technology Executive

Position : Executive, IT Support Specialist

Reporting : Manager, Digital Information & Technology Department

Responsibilities:

To deliver reliable and efficient IT support services to ensure the smooth operation of the organization's information technology systems. This role involves providing technical assistance, supporting end users, and managing IT-related documentation to ensure compliance with company IT policies and procedures.

Job Description:

• Provide first-level IT support to employees by diagnosing and resolving hardware, software, system, network, and application issues promptly.

• Maintain and update IT asset registers, software licenses, and inventory records accurately.

• Prepare and maintain technical documentation, including user guides, standard operating procedures (SOPs), incident reports, and approval papers.

• Coordinate with external vendors, service providers, and contractors for system ...