Job Description

Job Title: Senior Salesforce Business Analyst


Location: Toronto, Ontario


Duration: 06-12 Months


Job Description:


Required Skills & Qualifications



  • Proficiency in Salesforce CRM, including Sales Cloud, Service Cloud, or Experience Cloud.

  • Exceptional communication skills to translate complex technical jargon into understandable business terms, and vice versa.

  • Strong problem-solving skills to evaluate management processes and key performance indicators (KPIs).

  • Familiarity with Agile frameworks (writing Epics, User Stories, managing Sprints) and Waterfall models.

  • Preferred credentials include the Salesforce Certified Business Analyst and Administrator certifications.


Preferred Skills & Qualifications



  • Experience with tools like Client Visio or Lucidchart for process mapping.

  • Experience in building and conf...

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