Job Description

Description

As a Incident Responder, you will lead technical investigations for customer-impacting and customer-owned incidents while driving efficiency through Python-based automation.

  • Cloud Investigation: Conduct technical investigations in response to high-severity incidents specifically focused on the Salesforce platform.
  • Automation Development: Utilize Python to develop and maintain automation workflows within the Luna platform (Salesforce's proprietary automation tool) to streamline response capabilities.
  • Log Analysis: Perform advanced log analysis using a variety of tools to identify and contain incidents.
  • Platform Expertise: Analyze complicated evidence items from security incidents involving Salesforce Core, Marketing Cloud, Commerce Cloud, Tableau, and Mulesoft.
  • Collaboration: Function as a technical expert on complex investigations, coordinating with stakeholder technical SMEs and par...

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