Information Developer

Position Summary

Plan, organize, write online help, user, installation, and release-related documentation for business software that is correct and written to standards within the timeline defined for a project. The information developer works closely with development teams. The scope of external communication is limited. Has to operate under general supervision; typically reports to a Manager of Information Development.

Essential Duties

• Demonstrates technical writing expertise by writing and publishing help text, user manuals, installation instructions, and release notes.

• Researches and gathers information; interprets software business and organizes and writes content for documentation projects.

• Provides key content that enables the user to understand functionality and perform processes effectively; avoids writing intuitive, repetitive and unnecessary content.

• Creates, tests, and troubleshoots onli...