Information Communicatons Technician Apprenticeship

Level 3 ICT Apprentice

About the Role

We are looking for an enthusiastic and motivated ICT Apprentice to join our ICT team and start a career in IT.

This is an excellent opportunity to gain hands-on experience while working towards a Level 3 Information Communications Technician Apprenticeship. You'll work alongside experienced ICT professionals, supporting colleagues across our care services and offices while developing the technical and customer service skills needed for a successful career in IT.

You'll be involved in day-to-day IT support, setting up devices, maintaining IT equipment, assisting with Microsoft 365 administration and supporting ICT projects across the business.

What You'll Do

• Provide first-line IT support to colleagues by phone, email and in person.
• Log, investigate and resolve IT support requests within agreed service levels.
• Escalate m...