Job Description

Req ID:500762 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Responsabilities

  • Ensure the appropriate support to end-users [by stream]

  • Provide training to end-users

  • Accountable for process solving issue

  • Accountable for capturing incidents and defects raised by end-user, analyzing the issue, identify workaround and/or transmit to the appropriate support team

  • Accountable for testing of new functionalities or other upgrades of the solution

  • Accountable for proposing solution improvement to RBPE team

  • Leader for data cons...

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