Job Description
Your Impact As A Workforce Systems Integration Analyst
The Workforce Management Systems Integrations Analyst will serve as subject matter expert and overall administrator for our Global Contact Center telephony and workforce management platforms.
Job Responsibilities:
Responsible for leading the overall WFM systems integrations efforts and executing in the following key functions:
+ System administration and maintenance of NICE Telephony and Workforce tools
+ User profile management including security permissions and on-going support for login issues
+ Lead and support new business project implementations
You Bring Knowledge and Expertise
Required Experience:
+ Influential team player with solid communication skills.
+ Ability to create and maintain strong working relationships with colleagues, key stakeholders, and...
The Workforce Management Systems Integrations Analyst will serve as subject matter expert and overall administrator for our Global Contact Center telephony and workforce management platforms.
Job Responsibilities:
Responsible for leading the overall WFM systems integrations efforts and executing in the following key functions:
+ System administration and maintenance of NICE Telephony and Workforce tools
+ User profile management including security permissions and on-going support for login issues
+ Lead and support new business project implementations
You Bring Knowledge and Expertise
Required Experience:
+ Influential team player with solid communication skills.
+ Ability to create and maintain strong working relationships with colleagues, key stakeholders, and...
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