Income Collection Advisor

Large Housing Association is currently looking for an Income Collection Advisor on a
temporary basis for about 2 months
Key responsibilities are as follows:
Overseeing and supporting with rent collection
Working closely with your colleagues in Operations to maximise income, identifying
trends and patterns and ensuring compliance with income collection processes.
Passionate about sustaining tenancies, managing rent and service charge accounts
across mixed tenure portfolios, preventing and reducing arrears through early
intervention and support and acting as a key point of contact for residents experiencing financial difficulty.
Maximise income collection while maintaining a compassionate, resident-centred approach
Support residents to live well, remain in their homes and resolve arrears sustainably
Ensure accurate, transparent and timely management of rent and service charge
accounts.
Build and strengthen relationships internally to support tenancy...