Incident, Problem

Role Overview
The IT Service Management team is a Global Operation, in a follow the sun model and is responsible for ensuring that the objectives of the IT Service Management Policies and Processes are clearly understand and executed by the user community.

The team will be responsible for managing day to day activities on a regional level, whilst aligning to overall and consistent strategic goals to deliver our services to a high standard, globally.

This role is responsible for ensuring that the key processes of Major Incident, Problem and Change Management are fully understood for operating in the APAC region, providing education or refresher training as required.

Role Responsibilities
Proactively monitor performance metrics and KPI's to ensure we are working to high standards.

Identifying areas for continual service improvement.

Change Management

• Manage the Change lifecycle in accordance with the TP ICAP Change Management Policy...